Last updated: August 28, 2026
TravelBizKit sells digital products delivered electronically. Because digital files can normally be accessed or downloaded after an eligible payment is confirmed, our refund policy differs from policies for physical goods.
General Rule
Purchases of downloadable digital products are generally final once the digital product has been made available or downloaded, except where:
- The file is materially defective.
- The delivered file is materially different from the product description.
- You were charged twice for the same purchase.
- A technical issue on our side prevents access and we cannot resolve it.
- A refund is required by applicable law.
Your mandatory statutory rights are not excluded by this policy.
Before Purchasing
Please review the product page carefully before placing an order, including product description, file format, software requirements, included materials, pricing, license terms, screenshots, previews, and stated limitations.
If you are unsure whether a product is suitable, contact info@travelbizkit.com before purchasing.
Compatibility
Unless a product page states otherwise, spreadsheet products delivered as .xlsx files are designed for Microsoft Excel. Compatibility with Google Sheets, Apple Numbers, LibreOffice, or other spreadsheet applications is not guaranteed unless explicitly stated.
Change of Mind
Because digital products cannot be physically returned after access, we generally do not provide refunds for change of mind after the product has been made available, except where applicable law requires otherwise.
Defective or Inaccessible Files
If a file is corrupted, incomplete, or cannot be accessed due to a problem on our side, contact us with your order number, order email, and a short description of the issue. We will first attempt to restore access, replace the affected file, or correct the issue.
Duplicate Purchases
If you accidentally purchase the exact same product more than once, contact us as soon as possible. We may refund the duplicate charge after verifying the orders.
Refund Requests
Send requests to info@travelbizkit.com and include your order number and a clear explanation of the issue.
Payment Processing
Approved refunds are returned through the original payment method where possible. Processing times may depend on the payment provider and your financial institution.